About Me
Bridging Technology & Tourism for Unforgettable Travel Experiences
Strategic Leader | Operational Innovator | Customer-Centric Technologist
A dynamic MBA graduate specializing in IT & Fintech, I combine 10+ years of aviation and tourism expertise with cutting-edge technical knowledge to drive efficiency, innovation, and customer delight. At Discover Qatar, I’ve honed my ability to lead teams, reimagine workflows, and deliver measurable results in fast-paced global environments.
Core Expertise
✅ Leadership & Team Building
- Led 15+ cross-functional teams to exceed KPIs in booking management, customer service, and operational efficiency.
- Cultivated a culture of accountability, reducing process errors by 40% through targeted training programs.
✅ Tech-Driven Solutions
- Integrated AI-powered booking tools and CRM systems, boosting client retention by 35%.
- Spearheaded fintech payment gateways, slashing transaction processing time by 50%.
✅ Customer Experience Optimization
- Revamped loyalty programs using data analytics, achieving 25% growth in repeat travellers.
- Elevated Discover Qatar’s satisfaction scores to 4.8/5 through personalized digital itineraries.
Why Work with Me?
My unique value lies in merging business strategy with IT innovation to solve tourism’s toughest challenges:
- Designing scalable solutions for evolving traveller expectations (e.g., contactless journeys, hyper-personalization).
- Transforming legacy systems into agile, data-driven workflows.
- Building partnerships across IT, finance, and operations to future-proof business models.
Let’s Build the Future of Travel
I’m actively seeking leadership roles in tourism, aviation, or fintech ventures where I can:
- Drive digital transformation initiatives.
- Mentor teams to exceed revenue and satisfaction goals.
- Create seamless, tech-enhanced travel experiences.
Airline Operations Experience
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years
Analytical Reports Delivered
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+
Sales Revenue
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%
What I Do!
Customer Experience Optimization
Operations & Process Efficiency
Team Leadership & Development
Data-Driven Decision Making
Sales Growth & Relationship Management
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