About Me

Bridging Technology & Tourism for Unforgettable Travel Experiences

Strategic Leader | Operational Innovator | Customer-Centric Technologist

A dynamic MBA graduate specializing in IT & Fintech, I combine 10+ years of aviation and tourism expertise with cutting-edge technical knowledge to drive efficiency, innovation, and customer delight. At Discover Qatar, I’ve honed my ability to lead teams, reimagine workflows, and deliver measurable results in fast-paced global environments.

Core Expertise

✅ Leadership & Team Building

  • Led 15+ cross-functional teams to exceed KPIs in booking management, customer service, and operational efficiency.
  • Cultivated a culture of accountability, reducing process errors by 40% through targeted training programs.

✅ Tech-Driven Solutions

  • Integrated AI-powered booking tools and CRM systems, boosting client retention by 35%.
  • Spearheaded fintech payment gateways, slashing transaction processing time by 50%.

✅ Customer Experience Optimization

  • Revamped loyalty programs using data analytics, achieving 25% growth in repeat travellers.
  • Elevated Discover Qatar’s satisfaction scores to 4.8/5 through personalized digital itineraries.
Why Work with Me?

My unique value lies in merging business strategy with IT innovation to solve tourism’s toughest challenges:

  • Designing scalable solutions for evolving traveller expectations (e.g., contactless journeys, hyper-personalization).
  • Transforming legacy systems into agile, data-driven workflows.
  • Building partnerships across IT, finance, and operations to future-proof business models.
Let’s Build the Future of Travel

I’m actively seeking leadership roles in tourism, aviation, or fintech ventures where I can:

  • Drive digital transformation initiatives.
  • Mentor teams to exceed revenue and satisfaction goals.
  • Create seamless, tech-enhanced travel experiences.
Airline Operations Experience
0 years
Analytical Reports Delivered
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Sales Revenue
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What I Do!

Customer Experience Optimization

Operations & Process Efficiency

Team Leadership & Development

Data-Driven Decision Making

Sales Growth & Relationship Management

Need a Professional Team Member?

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Email me on : info@hemantkumar.in

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